By making a purchase on Lizensa.com, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy.
Acceptance of Terms
By accessing or using Lizensa.com ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our Service.
These terms apply to all visitors, users, and customers of the Service. We reserve the right to update these terms at any time. Continued use of the Service after changes constitutes acceptance of the new terms.
Products & Licenses
All software products sold through Lizensa.com are genuine, authorized licenses from official publishers or authorized distributors.
**License Types:** - Retail licenses are for personal or single-device use - Volume licenses are for multiple devices within an organization - Subscription licenses require active renewal
**License Delivery:** - Digital delivery is instant via email and account dashboard - License keys are non-transferable unless specified - You are responsible for securely storing your license keys
Payment Terms
**Accepted Payment Methods:** We accept major credit cards, PayPal, and various local payment methods depending on your region.
**Pricing:** - All prices are displayed in your selected currency - VAT/Tax is calculated based on your billing address - B2B customers may qualify for VAT exemption with valid VAT ID
**Currency Conversion:** Exchange rates are updated regularly. Final charges may vary slightly based on your payment provider's exchange rate.
Delivery & Downloads
**Digital Delivery:** - License keys are delivered instantly after payment confirmation - Keys are sent to your registered email address - Keys are also available in your account dashboard
**Download Links:** - Software download links are provided where applicable - Links remain active for the duration of your license - We recommend downloading installers promptly
**Delivery Issues:** If you don't receive your license key within 30 minutes, please check your spam folder or contact support.
Refund Policy
**14-Day Money Back Guarantee:** We offer a 14-day refund policy on most products. Refund requests must be submitted through your account dashboard.
**Refund Eligibility:** - Products must not have been activated or used - Subscription products are refundable if cancelled within 14 days - Volume licenses may have different refund terms
**Non-Refundable Items:** - Activated or used license keys - Custom or special-order products - Products marked as final sale
Prohibited Activities
You agree NOT to: - Resell or redistribute licenses without authorization - Use the Service for any illegal purpose - Attempt to circumvent license restrictions - Share account credentials with unauthorized parties - Use automated systems to access the Service - Provide false information during registration or purchase
Violation of these terms may result in account termination and legal action.
Limitation of Liability
**Disclaimer:** Products are provided "as is" without warranty of any kind. We do not guarantee that products will meet your specific requirements.
**Liability Limits:** Our liability is limited to the purchase price of the product. We are not liable for indirect, incidental, or consequential damages.
**Third-Party Software:** We are not responsible for issues arising from software publisher updates or changes after purchase.
Support & Contact
**Customer Support:** - Support is available via email and live chat - Response times vary based on inquiry complexity - B2B customers receive priority support
**Technical Support:** - We assist with license activation issues - Software-specific technical support should be directed to the publisher
**Contact:** Email: [email protected] Business hours: Monday-Friday, 9:00-18:00 CET
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Poland. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in Warsaw, Poland. Digital Soft Distribution Sp. z o.o., ul. Hoża 86/410, 00-682 Warszawa, KRS: 0000960920, NIP: PL7011079724.
Digital Soft Distribution Sp. z o.o. • KRS: 0000960920 • NIP: PL7011079724